First off, a reminder about Adaptive Path’s MX–San Francisco conference, addressing issues around managing experience through creative leadership. We’ve just posted an excellent brief interview with IDEO’s CEO Tim Brown, who will be keynoting the second day. Register by January 15 and save $200. Register with promotional code FOPM and save an additional 15%!
Also, I posted on the AP Blog about how experience design is not about brands, and that conflating them does the notion of customer experience a disservice.
Also also, the talk I gave in Chile, “Beyond Transactions: Experience Strategies for Financial Services” has been posted. View the slides, listen to the audio (neither makes sense without the other.)
