January 19, 2006

Why my participation on this site, and mailing lists, and other places, is currently light

I have my fingers in many pies.

For Adaptive Path

  • Leading a Big Client project (strategy, research, design)
  • Separately, managing a team of 5 practitioners
  • Adjunct role on an internal redesign team
  • Adjunct role on an internal brand team
  • Planner of weekly brownbags
  • Attend management meetings
  • Putting together plans for a book
  • Advising on our UX Week workshop
  • Getting increasingly involved with company oversight
  • Assisting with our consulting sales process
  • Assist with specific sales opportunities
  • Assisting with our project staffing
  • Talk to and vet potential contractors
  • Attend recruiting days at key schools
  • "Develop the practice" -- whatever that means

    For the IA Institute

  • Weekly board meetings
  • Develop a business plan
  • Plan a major fall conference

    Other things

  • Speaking at the IA Summit
  • Moderating a panel at South by Southwest
  • Write a column for the ASIS&T journal
  • Conduct an extended conversation with GK Van Patter at NextD
  • Figuring out the right messages to get invited to speak at other conferences
  • Buying a car (#368)
  • Working with my parents to buy them a house

    Things I'm not doing

  • Laundry
  • Yard work
  • House cleaning
  • Financial planning and management
  • Overseeing work on the house (new back deck, build out the attic)
  • Engaging with my neighborhood associations
  • I'm sure there are other things. . .

    Posted by peterme at 09:45 PM | Comments (6) | TrackBack
  • January 17, 2006

    Genres drive web users "blink"

    The jounral Nature reports on research that shows that web site users make snap decisions about the quality of a web page. While such early research requires being taken with a grain of salt, it's definitely clear the first impressions are crucial.

    My guess is that these first impressions are very much a product of what Andrew Dillon calls the "shape of information." We engage with information not just semantically, but physically. The shape, structure, and form of information drives our initial impressions of the meaning and quality of information.

    I dealt with this issue in my explorations of document genres. (That link leads to a Google search that turns up articles from this site.) Users use genre to quickly identify the kind of information they'll find, so genres allow people to seek information that will allow them to satisfy a particular purpose at hand. Genres are very much about the form/shape of information -- for example, when looking at a menu, it's is the structure and layout of the information that first cues people into it's menu-ness. The actual content of the menu registers later.

    With the research proposed in Nature, I suspect we're seeing a visceral impact of genre on web design.

    Technorati Tags: ,

    Posted by peterme at 08:19 AM | Comments (1) | TrackBack

    January 16, 2006

    Does anyone *like* renting a car?

    This article on Hertz' change in insurance policies to have drivers responsible for acts of god just adds yet another log to the "rental cars hate their customers" fire.

    My experience with Budget after my accident is seemingly typical -- even though I was not at fault, Budget was still hostile toward me, sending terse threatening letters about how I owed them money.

    Or the car I rented this past weekend from Avis -- the Lost Damage Waiver was $23.99 a DAY, which is more than the car cost. I declined, trusting the gold card to cover it. But, I mean, come ON.

    Does anyone have satisfactory rental car experiences? Even Enterprise, whom I had trusted, gouged me on both the additional driver fee as well as an underhanded upgrade that caught us off-guard until we realized what had happened. Why do I have to be "on my guard" when renting a car? Why do I have to assume they are out to get me? How does that build customer loyalty and trust?

    Where is the JetBlue of the car rental industry? Hell, why isn't JetBlue in the car rental industry? It is so clearly an industry in need of some form of disruptive competition, because the current set of companies are simply racing to the bottom.

    Posted by peterme at 12:05 AM | Comments (12) | TrackBack


    See Me Travel
    December 2006
    November 2006
    October 2006
    September 2006
    August 2006
    July 2006
    June 2006
    May 2006
    April 2006
    March 2006
    February 2006
    January 2006
    December 2005
    November 2005
    October 2005
    September 2005
    August 2005
    July 2005
    June 2005
    May 2005
    April 2005
    March 2005
    February 2005
    January 2005
    December 2004
    November 2004
    October 2004
    September 2004
    August 2004
    July 2004
    June 2004
    May 2004
    April 2004
    March 2004
    February 2004
    January 2004
    December 2003
    November 2003
    October 2003
    September 2003
    August 2003
    July 2003
    June 2003
    May 2003
    April 2003
    March 2003
    Archives from June 13, 2001 to January 2003
    Archives from before June 13, 2001
    Recent Entries
    Why my participation on this site, and mailing lists, and other places, is currently light
    Genres drive web users "blink"
    Does anyone *like* renting a car?
    Subscribe to my feed:
    Powered by
    Movable Type 3.2