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| Top 10 |
(These are taken from the slides, and definitely miss not being presented in person
with all the attendant arm-waving.)
Top 10 Things To Know and Do in User-Centered Design
10
Read Donald Norman's
The Design of Everyday Things
9
Study users before you design
8
Users are smarter than you think
7
Users are dumber than you think
6
Believe in The Process
(corollary: user-centered design is team-based design)
5
Your client advocate can't be your user advocate
(corollary: the marketers and biz people don’t speak for your users)
4
Acknowledge the entire experience
3
Users have lives
2
You are not your user
1
There is no monolithic "user”
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